Effective Date: November 5, 2025
Last Updated: November 5, 2025
NorthBay Home Tech Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, visitors, and users (“you”). This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit our website [northbayhometech.com], contact us, or use our services.
1. Information We Collect
We collect information that helps us provide, improve, and communicate our residential I.T. services. The types of information we may collect include:
a. Personal Information You Provide
When you contact us, request service, or book an appointment, we may collect:
- Full name
- Email address
- Phone number
- Service address or general location (for on-site visits)
- Payment information (via Cash, Zelle, Cash App, or invoicing platform — we do not store payment card details)
- Any additional details you voluntarily provide about your service request
b. Automatically Collected Information
When you visit our website, we may automatically collect limited technical data such as:
- IP address and general location (city/region)
- Browser type and version
- Device type (mobile, desktop)
- Pages viewed, time on page, and referring websites
We use standard web analytics tools (like Google Analytics or Wix Analytics) to understand traffic and improve website experience.
2. How We Use Your Information
We use your information only for legitimate business purposes, including:
- Scheduling and providing I.T. support services
- Processing payments and sending receipts or invoices
- Communicating updates, confirmations, and follow-up messages
- Improving our website, offerings, and customer service
- Complying with legal or regulatory requirements
We do not sell, rent, or lease your personal information to any third parties.
3. Information Sharing and Disclosure
We may share your information only in limited circumstances:
- Service Providers: We may use trusted third-party platforms (such as Wix, Google Workspace, or Square) to help manage scheduling, communication, and payment. These providers are bound by confidentiality and data protection obligations.
- Legal Requirements: We may disclose information if required to comply with applicable law, regulation, legal process, or governmental request.
- Business Transfers: In the unlikely event of a business sale or restructuring, customer data may be transferred under strict confidentiality protections.
4. Your Rights Under California Law (CCPA / CPRA)
If you are a California resident, you have specific rights regarding your personal information, including:
- Right to Know: You may request to know what categories of personal information we have collected, used, or shared in the past 12 months.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., legal or service obligations).
- Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
You can exercise these rights by contacting us at:
📧 northbayhometech@gmail.com
📞 (707) 681-5403
We will verify your identity before fulfilling any request as required by law.
5. Data Retention
We retain your personal data only for as long as necessary to provide services, fulfill legal obligations, and maintain accurate business records.
Typical retention periods:
- Contact and service records: up to 3 years
- Invoices and payment records: up to 7 years (for tax compliance)
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, unauthorized access, or disclosure.
However, no online system can guarantee 100% security, and you share information with us at your own discretion.
8. Third-Party Links
Our website may include links to third-party sites or payment platforms (e.g., Cash App, Zelle).
We are not responsible for their privacy practices or content. Please review each site’s Privacy Policy before providing any information.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law or our practices.
Updates will be posted with a new “Effective Date” above. We encourage you to review this page occasionally to stay informed.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
NorthBay Home Tech Services
Napa, California
📧 northbayhometech@gmail.com
📞 (707) 681-5403