The Full Story
Hi, I’m Frank Wakin, founder of NorthBay Home Tech Services. I’ve spent years working in corporate I.T. support, helping businesses and their users make technology work the way it should — reliably, securely, and stress-free.
I studied Information Technology Systems in college and went on to build a career supporting everything from small offices to multi-site networks. Along the way, I earned my (ISC)² Certified in Cybersecurity (CC) credential to help further my knowledge base of strategies I use to protect business & personal data in today’s digital landscape. Over time, I’ve developed a genuine passion for helping people, and I’m now focused on bringing that same professional-grade expertise into people’s homes.
Over the years, I’ve gained hands-on experience in:
- Everyday tech support – troubleshooting Wi-Fi, computers, printers, and smart-home devices with patience and care.
- Email migration and setup – helping businesses move safely to Microsoft 365 and Google Workspace.
- Data backup systems – building secure, automated solutions to keep files protected and recoverable.
- Identity and access security – managing user accounts and implementing measures that safeguard personal and company data.
My goal is simple: to provide dependable, honest, and local I.T. support for homeowners and home offices across Napa Valley and the North Bay. Whether you’re setting up a new system, securing your network, or resolving a frustrating tech issue, I’m here to make the process clear, reliable, and worry-free.