Effective Date: November 5, 2025
Last Updated: November 5, 2025
At NorthBay Home Tech Services (“we,” “our,” or “us”), we take pride in providing reliable, high-quality I.T. support to residential clients across North Bay and Napa Valley. Because our work involves on-site and remote professional services, this Refund Policy clarifies when refunds may or may not apply.
By scheduling or purchasing any service from us, you (“Client”) agree to the terms of this Refund Policy.
1. General Policy
All payments for services rendered by NorthBay Home Tech Services are non-refundable once work has begun, as charges reflect the time, expertise, and resources invested—not the outcome of specific repair or configuration efforts.
We make every reasonable effort to complete jobs within agreed timeframes; however, technical complexity, third-party issues, or unforeseen conditions (such as defective equipment or network provider limitations) may extend project duration. These factors do not qualify as grounds for a refund.
2. Eligible Refund Scenarios
Refunds may be considered only under limited circumstances, such as:
- Duplicate or accidental charges;
- Billing errors (e.g., charged for a service not performed);
- Advance deposits for appointments that are cancelled by us and cannot be rescheduled.
Approved refunds will be processed using the original payment method (Cash App, Zelle, or Cash) within 7–10 business days.
3. Non-Refundable Services
No refunds will be issued for:
- Completed on-site or remote support sessions;
- Diagnostic or consultation visits, even if repairs cannot be completed;
- Partially completed work interrupted due to client unavailability or cancellation;
- Delays or interruptions caused by external factors (e.g., internet outages, incompatible hardware, manufacturer issues).
Once service has been initiated—whether remote or on-site—the corresponding service fee becomes earned and non-refundable.
4. Rescheduling or Cancellation
We understand that circumstances change. Appointments may be rescheduled with at least 24 hours’ notice.
Same-day cancellations or missed appointments without notice may incur a $50 cancellation fee or forfeiture of any deposit paid.
If we must reschedule due to unforeseen events, no fee will be charged, and your payment will be honored toward the rescheduled appointment.
5. Satisfaction Review
Customer satisfaction is important to us. If you believe your issue was not addressed as expected, please contact us within 3 business days of service completion at northbayhometech@gmail.com or (707) 681-5403.
We will review your case and may offer additional support time or adjustments at our discretion. This does not guarantee or imply a monetary refund.
6. Legal Notice
This Refund Policy complies with California Civil Code Section §1723 and is intended for professional service transactions, not consumer product sales.
By engaging our services, you acknowledge that you are paying for professional time and labor rather than guaranteed results.
7. Contact Us
For questions or clarification regarding this policy, please contact:
NorthBay Home Tech Services
📧 northbayhometech@gmail.com
📞 (707) 681-5403
📍 Napa, California