Effective Date: November 5, 2025
Last Updated: November 5, 2025
Welcome to NorthBay Home Tech Services (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website [northbayhometech.com], and the services we provide (collectively, the “Services”).
By accessing or using this website or our services, you agree to these Terms. If you do not agree, please do not use our website or engage our services.
1. Business Information
NorthBay Home Tech Services
Providing residential I.T. support and consulting across North Bay & Napa Valley.
📧 Email: northbayhometech@gmail.com
📞 Phone: (707) 681-5403
2. Scope of Services
We provide in-home and remote technology support for residential clients, including (but not limited to) computer setup, Wi-Fi troubleshooting, data backup, device configuration, and smart-home integration.
All services are provided on a best-effort basis. While we take great care to resolve issues efficiently, we cannot guarantee that all problems will be solved, particularly in cases involving hardware failure, software limitations, or third-party systems outside our control.
3. Use of Website
You agree to use our website and contact forms only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the site.
You must not:
- Attempt to interfere with or compromise the website’s security;
- Submit false information;
- Use the site to transmit spam, malware, or harmful content.
We reserve the right to restrict or terminate access to the site if we suspect misuse.
4. Payments and Refunds
Payment is due upon completion of service unless otherwise arranged in writing.
Accepted payment methods include: Cash, Zelle, and Cash App.
Once a service has been completed, payments are non-refundable, except in cases of verified billing errors.
Clients are responsible for ensuring that the payment amount and method are correct prior to sending.
5. Scheduling, Cancellations, and No-Shows
Appointments may be scheduled via phone, email, or website form.
If you need to cancel or reschedule, please notify us at least 24 hours in advance.
Missed appointments without prior notice may be subject to a $50 cancellation fee.
6. Liability and Warranty Disclaimer
All services are provided “as is” and “as available.”
We make every reasonable effort to ensure quality results, but NorthBay Home Tech Services makes no warranties, express or implied, regarding the success of a repair, data recovery, or configuration.
We are not responsible for:
- Data loss during repair or troubleshooting (we recommend you back up all data prior to service)
- Software licensing or compatibility issues
- Damage caused by third-party hardware, software, or internet providers
Our total liability shall not exceed the amount paid by you for the specific service rendered.
7. Customer Responsibilities
Clients are responsible for:
- Providing accurate information about their devices and systems
- Maintaining proper software licenses
- Ensuring backup of all important data prior to any service visit
We may refuse service if unsafe, unsanitary, or unlawful conditions are present.
8. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information in compliance with California law.
By using our site or services, you acknowledge that you have read and agree to our Privacy Policy.
9. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of NorthBay Home Tech Services and is protected under applicable copyright laws.
You may not copy, distribute, modify, or use any content without our express written permission.
10. Third-Party Links and Tools
Our website may include links or integrations to third-party services such as Google Workspace, Zelle, or Cash App.
We are not responsible for the content, accuracy, or practices of any third-party websites. Use of such services is at your own discretion.
11. Changes to Terms
We may modify or update these Terms from time to time to reflect changes in our operations or legal requirements.
Updates will be posted on this page with a revised “Effective Date.” Continued use of our website or services after changes indicates your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any disputes arising under these Terms shall be handled in Napa County, California.
13. Contact Us
For any questions, feedback, or concerns about these Terms, please contact:
NorthBay Home Tech Services
📧 northbayhometech@gmail.com
📞 (707) 681-5403
📍 Napa, California